Privacy Policy
Last updated: September 2026
This page explains what information Shuhna collects, why we collect it, and how suppliers and couriers can control it. Shuhna is operated in Cairo, Egypt.
Information we collect
Account details (name, phone number, email), order data (pickup/drop-off locations, amounts, delivery status), and delivery records needed to run cash-on-delivery orders.
How we use it
To match suppliers with couriers, coordinate cash-on-delivery orders, send order notifications, and keep the platform secure against fraud.
Location data
Couriers share live location only while an order is active, so suppliers can track delivery progress. Location sharing stops once an order is confirmed.
Service providers
We use Firebase and Google Sign-In for authentication, Firebase for notifications and crash diagnostics, and Sentry for error monitoring. These providers receive only the information needed to provide their services.
Retention and deletion
We retain account and order records for as long as needed to operate the service, resolve disputes, prevent fraud, and meet legal obligations. You can request account deletion from the app or through support; some records may be retained where required by law or for legitimate security and dispute purposes.
Your controls
You can request a copy of your data, ask us to delete your account, update your details, or withdraw optional permissions at any time from the app or by contacting support.